At Flower Delivery South Croydon, we are passionate about providing the freshest flowers to every household and business in our neighbourhood. As a trusted local South Croydon florist, your satisfaction is always our top priority. Please read below to learn more about our returns, refunds, and complaints procedures, all designed with your peace of mind in mind.
We guarantee that every bouquet and arrangement delivered in South Croydon leaves our shop in pristine condition and at the peak of freshness. Each flower is hand-selected by our expert florists to ensure exceptional quality and longevity. Our strict freshness promise means you can confidently send flowers to loved ones or colleagues—knowing that they will look beautiful and last.
If your flowers arrive damaged or in poor condition, please accept our sincere apologies. We kindly ask customers to notify us within 24 hours of receiving their order. Providing photographs of the damage helps us resolve your case quickly. Once we have received your information, we will gladly offer you the choice of a replacement delivery or a full refund, according to your preference.
While we pride ourselves on delivering only the freshest blooms, the longevity of flowers can depend on the variety and aftercare. Our bouquets are guaranteed to remain fresh for a minimum of five days from delivery, provided they are cared for according to our simple instructions included in every order. Should your flowers wilt prematurely within this period, please let us know so we can make things right.
If you are not satisfied with your flower delivery due to quality, condition, or freshness, you are entitled to the following options:
We aim to process refunds and replacements as swiftly as possible, providing a hassle-free resolution every time.
Your feedback helps us to consistently improve our service. If you wish to make a complaint about any part of your experience, please reach out to our customer care team with as much detail as possible about your order and concern. Our friendly team will investigate promptly, keep you updated through each stage, and work with you to find the most satisfactory solution.
As a long-standing florist in South Croydon, we take great pride in serving our local community with integrity, reliability, and the highest standards of product quality. Thank you for trusting Flower Delivery South Croydon with your special moments. Our goal is always your complete delight, and we look forward to bringing beauty and joy with our fresh flowers, every time you order.
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