Welcome to our online flower delivery service, proudly serving customers in South Croydon and the surrounding areas. These e-commerce Terms & Conditions ("Terms") govern your relationship with us when you place an order for flower delivery on our website. Please read these Terms carefully before placing your order, as they set out important information regarding the order process, payments, cancellations, our liability, and the applicable governing law. By accessing or using our online flower delivery service in South Croydon, you acknowledge and agree to be bound by these Terms. These Terms apply specifically to customers in South Croydon and neighbouring areas who choose to use our online ordering service for flower delivery.
We strive to make ordering flowers online for South Croydon and the surrounding areas a seamless experience. To place an order, select your chosen products from our website and follow the on-screen instructions to complete the ordering process. Each order constitutes an offer to purchase flowers for delivery, and is subject to acceptance by us.
Upon submitting your order, you will receive an automatic preliminary confirmation. Please note, this confirmation acknowledges receipt of your order only and does not constitute acceptance. The contract between you and us is formed when we expressly accept your order, either by sending a final confirmation or by dispatching the flowers for delivery.
All product images, descriptions, and prices are displayed as accurately as possible. However, we reserve the right to make minor adjustments to products and substitutions based on seasonal availability, quality, or other genuine requirements. In the event a significant change is necessary, we will contact you to discuss options.
It is your responsibility to provide complete and accurate information for billing and delivery, including the recipient’s address, postcode, and delivery instructions. We cannot accept liability for late or failed deliveries due to incorrect or incomplete information provided by you.
All prices for online flower delivery in South Croydon are shown in Pounds Sterling (£) and include VAT where applicable. Prices exclude delivery charges unless explicitly stated. Delivery charges, if any, will be clearly outlined at checkout before you complete your order.
We reserve the right to alter prices without notice, but the price you are quoted at the time of order will remain applicable to your purchase unless there is an error which is obvious and unmistakable. In such cases, we are not obliged to provide the flowers at the incorrect price and will inform you of the error as soon as possible. You may then choose whether to proceed with the corrected price or cancel your order.
Full payment must be made at the time of order. We accept major credit and debit cards, and any other payment methods as indicated during the checkout process. Payments are securely processed via our third-party payment provider. We do not store your card details on our servers.
Orders will only be processed and delivered once payment is successfully received and cleared. We reserve the right to cancel any order where payment is not authorized or where there are reasonable grounds to suspect fraudulent activity.
Our flower delivery service covers South Croydon and surrounding areas. Delivery options and estimated delivery times will be presented at the checkout stage of your online order. We will make every reasonable effort to deliver your flowers within the requested time frame. However, delivery times are estimates only and may be affected by factors outside our control, such as traffic, adverse weather, or other unforeseen events.
Flowers will be delivered to the address specified at the time of ordering. Where possible, we encourage customers to provide accurate delivery instructions to ensure successful delivery, especially for offices, hospitals, or large buildings. If the recipient is not present at the time of delivery, we may attempt to leave the flowers in a designated safe place, with a neighbour, or return them to our premises for redelivery or collection. We will make reasonable efforts to contact you or the recipient when a delivery cannot be completed as planned, but cannot be held responsible for non-delivery if we are unable to reach you or gain access.
If a delivery is unsuccessful due to factors beyond our control (e.g., incorrect address, recipient not available, restricted access), additional charges may be applied for repeat delivery attempts.
We endeavour to ensure all flower arrangements and products displayed on our online shop are available for delivery in South Croydon and surrounding locations. Due to the seasonal nature of flowers and supply fluctuations, some products may be unavailable at certain times. In the unlikely event we are unable to supply the chosen flowers or materials, we reserve the right to substitute with items of equal or higher value and similar style, ensuring the overall theme of the arrangement is maintained. Should a notable substitution be necessary, we will attempt to inform you in advance.
We hope you are fully satisfied with your online flower delivery order in South Croydon. If you wish to cancel or change your order, please notify us as soon as possible. Amendments and cancellations can usually be made up to 24 hours prior to the scheduled delivery date. Due to the perishable nature of flowers, after this period it may not be possible to cancel or amend your order and you may still be charged in full. For peak periods (such as Valentine’s Day, Mother’s Day, or Christmas), different cancellation deadlines may apply and will be clearly displayed during the ordering process.
To request a cancellation or amendment, you will need to provide your order details and any relevant information to identify your purchase.
If your order is cancelled within the permitted time frame, we will process your refund promptly using your original payment method. Please allow a reasonable period for the refund to be completed by your payment provider.
Due to the perishable nature of fresh flowers, returns are generally not accepted. However, should you be dissatisfied with the quality of your flowers or the service received, please contact us within 24 hours of delivery. We politely request photographs of the flowers in question and a clear description of the issue.
Where justified, we will offer a suitable solution, which may include a replacement arrangement or a partial/full refund, depending on the circumstances. Our aim is to resolve complaints fairly, promptly, and to your satisfaction. Please note that claims made more than 48 hours after delivery may not be accepted due to the perishable nature of the product.
We are committed to providing a reliable and professional flower delivery service in South Croydon. However, our liability to you is limited as follows:
Nothing in these Terms shall exclude or limit our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any matter for which we may not exclude or limit our liability under applicable law.
All content, designs, images, product names, and text appearing on our website are the intellectual property of our business or our licensors. They may not be reproduced, copied, duplicated, or used for commercial purposes without our express written approval.
We take your privacy seriously and will process your personal information in accordance with applicable UK data protection laws. Your personal details will only be used to process and deliver your order and for customer service purposes, unless you have given explicit consent for marketing communications. Please refer to our Privacy Policy for further information on how your data is used.
These Terms and any contract for the supply of flower delivery services in South Croydon or the surrounding areas shall be governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have non-exclusive jurisdiction to settle any disputes or claims arising out of or in connection with these Terms or your use of our online flower delivery service.
We reserve the right to amend or update these Terms from time to time to reflect operational, legal, or regulatory changes. Your continued use of our online flower delivery service in South Croydon following such amendments constitutes your acceptance of the revised Terms. You are advised to review the Terms each time you place an order to ensure you understand the terms and conditions that apply at the time of your purchase.
If any part of these Terms is found to be unenforceable for any reason, the remaining sections shall continue in full force and effect. Any failure by us to exercise or enforce any right or provision in these Terms shall not constitute a waiver of such right or provision.
These Terms represent the entire agreement between us in relation to the online sale and delivery of flowers to South Croydon and the surrounding areas, and supersede any prior agreements, communications, or understandings, whether written or oral.
These Terms and Conditions apply to all online flower delivery customers located in South Croydon and neighbouring areas using our e-commerce platform. By placing an order, you confirm that you have read, understood, and accept these Terms in full.
Thank you for choosing our online flower delivery service for South Croydon and the local community. We are committed to providing excellent service and look forward to delivering floral arrangements to your door.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in South Croydon, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near South Croydon.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
